If you are not completely satisfied with your purchase, you may return the item within 10 days from the date of purchase for exchange or credit ONLY (excludes custom orders). Buyer is responsible for return shipping costs. Item must be in its original packaging. Please include the invoice/packing slip, and mail to:
PO Box 1908
Lafayette, CA 94549-1908
We highly recommend that you create an account when you place your order. Creating an account will allow you to check the status of your order at any time. You may login to your account here.
You will also receive an email notification when your purchase has been shipped.
Orders may not be changed or cancelled once they are placed.
We take PayPal, Visa, MasterCard, and American Express.
We require 48 hours to process all orders except for Gem merchandise orders, which require 72 hours. USPS First-Class Mail shipping is $5.00 flat rate (1-3 business days). Orders over $200.00 qualify for free USPS First-Class Mail shipping. USPS Priority Mail Express shipping (1-2 business days) is also available at $20.
We do not offer international shipping at this time.
We do not offer gift wrapping, but all of our products are beautifully packaged in a poly bag and linen pouch tied with a ribbon. We think you’ll like it.
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Please email us at CustomerCare@JenniferMontanaDesign.com with questions or concerns. We will respond to your inquiry within 24 hours.